The Heartfelt criteria is only a guide and we have a lot of compassion around this criteria. If you are unsure please contact your area representative in Australia or New Zealand. We understand that time is crucial in some cases, which is why our area coordinators are able to take your call 24/7. However, remembering that all of our photographers and representatives are volunteers, it would be appreciated that, if the session is not of a critical, time sensitive nature, then calls be made between 7:00 am and 9:00 pm.
Heartfelt services are for stillbirths (from approx 22 weeks), critically premature (under approx 28 weeks) and ill infants in the Neonatal Intensive Care Units of their local hospitals, as well as babies and children up to approx 16 years old with serious and terminal illnesses. If you know of any families who would benefit from our services, encourage them to call their area representative in Australia or New Zealand.
Volunteer photographers will come to the hospital, hospice, your home or wherever requested at a time convenient to you and will supply you with cherished photographic memories. After your session your family will be provided with a set of 4"×6" inch prints (approximately 20 prints), and a USB disk of high resolution digital images packaged beautifully in a custom presentation box for the family.
There is no charge for this service.