"not a day goes by when I don't thank God for you, as I walk past the photo of Michael and I holding Anton on our wall. It's almost a year since we lost him, time has gone so fast. Thank you again for the beautiful photos you took for us, Katrina"
A phone call one of our members recently had with a mother;
C: Are you Matt, the photographer?
M: Yes I am.
C: You came and photographed my daughter after she'd passed away.
M: It was my pleasure to do that for you.
C: I just wanted to tell you that if our house ever burned to the ground, the only thing I'd want to save is the photos you made that day.
M: [After a very long pause in which I tried desperately to think of something to say] Thank you, that's why I do it.
"The good work of your organisation has touched our hearts. Our son was born last July with an extremely rare sickness. He was in the intensive care for 14 days until his death on 22 July. During this time, our social worker connected us with Fiona Lumsdaine. The time spent with Fiona was a healing balm to my sorrow and the pictures she took will be our most valuable treasure. Thank you to Fiona and thank you to Heartfelt! More power to your organisation and to the volunteer photographers."
"7 weeks ago today on Sunday the 22nd May you came to Flinders Medical Centre to photograph my twins - Lachlan who had passed away and my daughter Mia who was critically ill in the NICU. I wanted to send you an
You were like an angel coming in to see us at our darkest hour. The way you captured Mia and Lachlan in the photos you took was truly beautiful. These are photos that we will cherish for the rest of our lives. Your pictures enabled our family and friends, many of whom weren't able to see the twins, to meet them and to have lasting memories of them. Thank you for the kind, caring way in which you spoke to our babies and to us and the respect you showed our family. Your kindness and care will never be forgotten - thank you"
"You gave us so much more than photographs.... we will never forget the kindess showed. We appreciate what you did for us SO much, we will be forever grateful"
"We had photos taken of baby who was born at 25 weeks & 6 days and we will always cherish this beautiful gift and we never dreamt that this service would be free. Having these photos of him is helping us greive the loss of our beautiful boy and we can't thank you enough. xx"
"I am writing to say thankyou very much for the photo package I recieved today it was such a surprise was not expecting such a beautiful package ... I really could not thankyou enough I lost Aaron 1 year ago and now I can finally look at his picture they are so beautiful I just started crying when I saw them mixed emotions sad to have lost such a beautiful little boy and happy that the pictures look more like he sleeping ... thankyou heartfelt I will never forget what you guys done for me and what you are doing for many other families"
"Beautiful precious moments with our babies, you capture forever – a gift to a stranger in their darkest moments. That IS HEARTFELT! When our baby was stillborn, I feared I would in time forget her. I wanted to hang on to every moment and absorb every detail of her soft skin, beautiful face, ten perfect fingers, ten perfect toes, her huge feet and hands, and how tall and gorgeous she was. In October this year, late one Friday night, Gavin Blue drove two hours in the rain to donate his time and talents in order to photograph our precious stillborn baby girl – capturing memories that we will cherish forever."
"I just wanted to send you an email to let you know how grateful we are for what you did for us. I would never have imagined exactly how much comfort these photos would bring me. Thank you, thank you, thank you."
“The photos you sent are just beautiful. I cried as I viewed them because you depicted perfectly the beauty I see in my family everyday. No one has ever captured Bella's internal strength and innocence quite like you did.”
“It is difficult to describe the devastation of having your newborn whisked away from you and remaining for weeks in the special care and NICU nurseries. Your service provided us with a collection of beautiful photographs that provided us with precious memories that focused on more than machines and tubes. We are truly thankful for this gift we received combined with the professionalism of the photographer at a hugely stressful time of our lives."