Requests for a Heartfelt photography sessions
As we all navigate these troubled times during the outbreak of COVID-19 please be assured that our thoughts are with every family that might need our services. We are working hard to continue to provide this service but as you can imagine, it’s a tricky process and the goalposts are moving quite frequently.
Several steps have been taken so far:
We have provided our photographers with training regarding protecting themselves and others from transmission of COVID-19.
We will, where-ever possible, continue this service as long as possible whilst we feel that we can continue to do so in a safe and responsible manner based on medical advice.
As you can imagine we have a considerably reduced pool of members making themselves available to provide shoots and so we request your patience and understanding if we can not provide a photographer to a session request.
Please call 0800583768 to speak to our local New Zealand representative who will manage your request. Please remember that all photographers and area representatives operate in a volunteer capacity.
Where we cannot provide a photographer on site, we are offering to process photographs that are taken by the family or medical staff.
We have prepared a sheet containing some tips about taking easy but beautiful shots of the family and baby, you can access this guide clicking on this link.
Please be in contact with the Area Representative for your particular state/area (contact details listed below) regarding how to send through photographs for processing. We can offer to process up to 30 images and after processing will provide you with access to a private, online gallery with the processed images in addition to a package containing 20 prints and a USB with a copy of the files contained in the gallery.
We have an instruction sheet on how to send us photos that the staff or family have taken. You can access the sheet by clicking in this link.
Note: It is important that the photographs you take are at the highest possible size/resolution and are sent at the largest size possible.
If you have images taken by yourself or the hospital where your baby needs retouching due to skin damage etc, we have talented retouchers who can work with an image to create a memory. The process takes quite a few weeks, but please feel free to contact our retouching manager. (It is best of you can choose 2-3 of your favourite images you would like us to work with and send them to us in the highest resolution possible. This service is also free.) Please contact our retouching coordinator at email@example.com to arrange for this service.
021 534 259