Preserving Pre-Digital Memories

We often get contacted by families whose child has passed away some time ago and who only have a single polaroid or a few prints that are the only visual memories of their child.
Many are very concerned about not having a digital copy and worry about the image deteriorating.
To look after these families, we have setup a service with sensitive Prolabs in Adelaide, Melbourne and Sydney that can professionally and delicately scan these precious images and Heartfelt will cover the costs. 
It is preferable that images are brought in to one of the labs but if  they can only be posted, please send by Express Post to Atkins using the address and contact below (so it is trackable)

The labs will scan the images and either forward the high resolution files to Heartfelt or give them to you on a disc.
Heartfelt will upload the images they receive to a gallery and possibly retouch (if required) and possibly include additional files with different treatments (e.g. B&W). We will then send a DVD and print pack to the family.        
Currently the limit for the number of scans Heartfelt will cover the costs of is 4 images for Atkins and 2 images for CPL Services and Pixelperfect.
The Adelaide Lab, Atkins (that processes all Heartfelt's work) would like parents to know, that they have a dedicated person who will look after you and your photos and that they a private area that can be made available for parents to feel comfortable in so they can discuss their images.
Their details are:
Atkins Technicolour
89 Fullarton Road Kent Town
SA 5067 (08) 8431 6755 

Contact: Karen

Streets Imaging Services
4/7 Anthony Street
West end
Qld 4101 (07) 3255 1130

Contact: Matt


CPL services
117 Thistlethwaite St South Melbourne
VIC 3205 (03) 8376 8376
Contact: Darren or Carlene
90 Abercrombie Street, Chippendale
NSW 2008 (02) 9319 0455
Contact: Nadish 

This is what a mother who lost her child 31 years ago said about our service:

"I want to share a story from long ago. It has never left me..........

I have never quite come to term with my first baby’s death and the innocent and immature way I dealt with it. I had no counselling, I had no support, and I dealt with it on my own. It has been over 31 years since it happened. And only last year have I started to try to come to terms with what happened....

........I often think of my little girl and wonder what she would have been like. I often feel a deep emptiness and wonder if I moved on too fast without grieving properly for her."

She asked us;

"What I would like to do is to touch up the photos I have of my baby in a sensitive manner because they are all I have of her. I don't want to look at these photos and see a dead baby. I want to have a beautiful peaceful memory of my first child."


One of our members retouched her photos and after she received them she sent us this message;


"Thank you so much. I have just seen the photos sent by Steve via the internet.
They are beautiful and I finally feel some peace.
This is such a valuable work that you are doing and I feel quite emotional that after all these years I can finally see my little girl as I remember her.
The grief is still there but my little girl now has a face and a place in my world.
Please pass on my Thanks to everyone involved."


The Heartfelt Team

© Heartfelt : giving the gift of photographic memories
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