Heartfelt's commitment to giving the gift of photographic memories will never change.
We are working hard to continue to provide this service but understandably, it’s a difficult process and the goalposts are moving frequently. If a Heartfelt photographer is unable to attend a session or the hospital procedures limit photographer access, we can still assist.
We have created a downloadable photographic tips sheet for hospital staff (and parents) to help them take better photos, and a form with instructions on how to send the photos to Heartfelt for processing.
We can provide Heartfelt Photographers to process the images and families will receive their images in our beautiful Heartfelt packs.
To date we have:
We will, wherever possible, continue this service while we can continue to do so in a safe and responsible manner, based on medical advice.
As you can imagine we have a considerably reduced pool of members available for shoots and so we request your patience and understanding if we are unable to provide a photographer to a session request.
Please call 1800 583 768, which will divert to the most appropriate area representative who will manage your request. Please remember that all photographers and area coordinators operate in a volunteer capacity.
Where we cannot provide a photographer on site, we are offering to process photographs that are taken by the family or medical staff.
We have prepared a reference document containing tips about taking easy but beautiful shots of the family and baby. You can access this guide here.
Please contact the area representative for your particular state/area (contact details listed below) on how to send through photographs for processing. We can offer to process up to 30 images, and will provide you with access to a private, online gallery with the processed images as well as a package containing 20 prints and a USB of the digital images.
We have an instruction sheet on how to send photos that the staff or family have taken. You can access the sheet here.
Note: It is important that the photographs you take are at the highest possible size/resolution and are sent at the largest size possible.
If you have images you or the hospital staff have taken, and your baby needs retouching due to skin damage etc, we have talented retouchers who can work with an image to create a memory. The process takes several weeks, but please contact our retouching manager. Ideally choose two or three of your favourite images and send them to us in the highest resolution possible. This service is also free.
Please contact our retouching coordinator at email@example.com to arrange for this service.