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Contact Us - Australia

HEARTFELT DISCLAIMER

The photographer members listed on this website have agreed to provide photography and related services, voluntarily and free of charge. Heartfelt makes every effort to carefully select and recommend suitably qualified and appropriately skilled photographers however, all photographs are taken by the photographer in his/her individual capacity.  Heartfelt merely and coordinates, produces and delivers the final prints and files.

The relationship is between you and the photographer. Heartfelt shall have no responsibility for any issues that may arise between you and the photographer.  However, Heartfelt makes every effort to ensure the suitability of photographers and makes no promises or representations of any kind as to the suitability, quality or particular skills of any photographer listed on this site or for the accuracy of any information provided either about the photographer or their work.

Heartfelt shall have no liability whatsoever for any cause of action that may arise as a result of your relationship either with Heartfelt or any of the photographers listed on this site.

By using this service, you agree to the terms and conditions above.

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Requests for a Heartfelt photography sessions

Please call 1800 583 768 which will divert to the most appropriate area representative who will manage your request. Please remember that all photographers and area coordinators operate in a volunteer capacity. Contact details for individual area coordinators and photographers are available further down this page.

Requests for photographs to be retouched

If you have images taken by yourself or the hospital, we have talented retouchers who can work with any image to create a memory. The process takes quite a few weeks, but please feel free to contact our retouching manager on retouching@heartfelt.org.au.

(It is best of you can choose 2-3 of your favourite images you would like us to work with and send them to us in the highest resolution possible. This service is also free.)  

Enquiries relating to membership
 
If you are thinking of becoming a member, please review the information on this page Membership  page, or the Frequently Asked Questions page. If, after reading these pages you still have further questions, please contact the Secretary Vivian Hayles at secretary@heartfelt.org.au.
 
Media enquiries
Please contact the president Gavin Blue (president@heartfelt.org.au or 0419 889 877), or if your enquiry is urgent and Gavin is unavailable, please contact Viv Hayles (secretary@heartfelt.org.au)
 
Enquiries relating to administrative, fundraising, donations or certificates
 
Please direct these enquiries to our Administration Officer Adrienne Gilligan on admin@heartfelt.org.au   or on 0439 881 007  between 9:00 and 1:00 on most weekdays.
 
Complaints
 
We take our work very seriously and we have a comprehensive code of conduct that we expect all of our photographers to comply with.  Every once in a while, and particularly with a service in such a sensitive area as this, glitches may occur. If for any reason, you have a complaint about our service, please address this to president@heartfelt.org.au, or if your complaint is about the president, please contact secretary@heartfelt.org.au and we will address your concern.  
 
Postal address
 
Heartfelt President          
7-11 Phoenix Street
South Yarra
Vic 3141
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New South Wales Representative (including Newcastle region)     
Louise Gebran
0412 868 335             

Northern Territory Representative
Tiffany Beer
0435744168

ACT Representative
Hilary Wardhaugh
0418 255 416

Queensland Representative
Mark Chapman
0418 159 615

South Australia Representative                                                                               
Helen Roberts                                              
0412 117 560                      
sa@heartfelt.org.au

Tasmania Representative
Steve Lovegrove
0408 321 109               
tas@heartfelt.org.au                

Victorian Representative                
Martine Oglethorpe
0414 556 230                                             

Western Australia Representatives
Deanna Whyte Graeme Barrett
0415 221 024 0429 814 677                     
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Retouching Manager
Candice Locke              

If you have images taken by yourself or the hospital, we have talented retouchers who can work with any image to create a memory. The process takes quite a few weeks, but please feel free to contact our retouching manager. (It is best of you can choose 2-3 of your favourite images you would like us to work with and send them to us in the highest resolution possible. This service is also free.)
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President
Gavin Blue
0419 889 877
president@heartfelt.org.au

Vice President
Steve Lovegrove
0408 321 109
tas@heartfelt.org.au 
 
Secretary
Vivian Hayles
0439 933 923
secretary@heartfelt.org.au

Admin
Adrienne Gilligan
0439 881 007
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© Heartfelt : giving the gift of photographic memories
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